Welcome

Welcome to the Newly Enhanced Employee HR and Payroll HelpHub

To improve our user experience, we have merged the Payroll Ticketing system with the HR HelpHub to form a single, streamlined platform. On this helphub ticketing system, you will be able to open a support ticket for a variety of Payroll questions, HR items, as well as request a Leave of Absence. Simply click "new ticket", select the appropriate button/option and answer all required fields (*) so we have the information needed to answer your question or start the leave process.

Human Resources

If you have a general HR question, need assistance with HR policy or PTO or are a manager who needs to submit a manual hire or HRIS report request, you will find a variety of options to suit your needs.

Leave of Absence (LOA)

Whether you have a leave of absence question or need to report your need for a leave of absence, this is your fast and easy portal to find answers.

Payroll Services

Please select the appropriate Payroll option under “new ticket” if you have a general payroll, direct deposit or tax question OR to submit a payroll correction, stop payment form or direct deposit rejection letter

ATTENTION
FIRST TIME USERS ONLY

After you create your ticket, you will receive a confirmation email. You will need to *follow the steps in the confirmation email* to complete your ticket submission.

Please double check that your email address is correct and check your junk or spam folders so that you can confirm your ticket.

Additional Resources

BENEFITS
Questions about Benefits including coverage and claims? Please Call the HR Service Center at 1-888-472-8442, choose option 2 for Benefits and then option 2 again, Monday through Friday from 9 am to 5 pm ET, to speak with a CareBPA coach for assistance with any benefits-related questions. If calling outside of normal business hours, please leave a detailed message to receive a call-back the next business day. The CareBPA coach can assist, and any escalated requests will be handled by the CareBPA Manager opening a Benefits ticket. All calls are recorded.

POWERBACK EMPLOYEES
Powerback employees must submit a request through the Powerback Online HR Solution Center. The Powerback division handles HR, including leave of absences for their employees'.

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